Move Smart With Repax

FAQ's

Will you move my stuff?

We have preferred moving partners we work with.We can provide turnkey-moving services with our 5-star rated moving partners. Please contact a Repax Team Member for more details, 877.REPAX44.

What are your service areas?

We currently service DC, Maryland, Virginia, New York, Los Angeles, CA, Orange County, CA, Boston, Massachusetts and their surrounding areas. We are expanding to new areas rapidly. Please frequently check back on our website, www.repax.com for new service areas.

Do you service both residential and commercial business?

Yes, we will service both residential and commercial moves. Please contact a Repax Team Member for commercial pricing, 877.REPAX44.

What products and services do you offer?

• Rental Crates • Rental Dollies • Green Wrap (packing material) for purchase • Crate Cards (gift cards) for purchase

What is a Zipvan Bundle?

35 crates, 2 dollies =$81.00 for a week. FREE Delivery and FREE pick-up. Zipvan bundles are the easiest way to move in the city. Repax™ will deliver durable plastic crates and dollies, you pack and move and we'll return to your new place when finished to pick up. Zipvans are booked separately. You can reserve a Zipvan online or on your mobile by the hour or day (gas and insurance included) and get things done fast at your convenience. For Zipvan discounts use promo zipbundle. Visit www.zipcar.com to reserve your Zipvan.

What are crate cards?

Electronic gift cards for purchase in denominations starting at $50.00 up to $300.00.

What is GreenWrap™?

Packing material used to secure your fragile items. A smarter option for packing than the traditional bubble wrap or packing peanuts used. GreenWrap™ is sold in 150ft. rolls for $30.00/roll. GreenWrap™ is both recyclable and compostable. GreenWrap™ is made from recycled paper pulp.

Can I just get the crates and not the dollies with my bundle?

No, the dollies, despite your assumptions, work with the crates and will make your moving process easier.

Can I alter my bundle?

You may only rent the bundles as they have been designed. The crate to dolly ratio has been carefully thought out. The quantity of crates has been carefully thought out as well, with the average home size in mind. We do consider other rooms within the home, for example, our 1BR Bundle considers bathroom, kitchen, and living space in addition to the bedroom. If you feel you don't quite fit into a bundle we've created than we often recommend moving up to the next level bedroom bundle. A few extra crates is better than a few short. If you need more than a 4BR Bundle than you may need to consult with a Repax Team Member.

When do I pay for my order?

Payment is due in full at the time the order is placed.

What is your cancellation policy?

We will honor a full refund to you if you need to cancel your order. We understand that with moves often plans change. We request 24 hours notice prior to your scheduled delivery. Crate Cards are non-refundable.

How fast can you deliver my order?

Second business day is the first eligible day you may select for delivery. Sooner deliveries can sometimes be accommodated for certain circumstances; additional fees may apply. You must speak to a Repax team member for same day or next day requests. Please call 877.REPAX44 to submit a request. A team member will be back in touch with you as soon as possible.

When will my order be delivered and picked-up?

We deliver and pick-up 7 days a week 8am-8pm between 8am-10am, 10am-12pm, 12pm-2pm, 2pm-4pm, 4pm-6pm, and 6pm-8pm

Do I need to be home for delivery and pick-up?

Yes, you or someone, at least 18 years of age, must be home at the time of both delivery and pick-up to accept or return the order. If a delivery or pick-up is attempted and nobody is home you will be charged $50/occurrence for a rescheduled delivery or pick-up. A Repax carrier will arrive within the preferred two hour window you've chosen for your delivery. We do our best to arrive within the two hour window selected. If the carrier has not arrived within your selected two hour window then please notify us at 877.REPAX44 and we'll be back in touch with you as soon as possible with a status. Carriers do not call clients with estimated time of arrivals, it's your responsibility as the client, to be prepared for your delivery or pick-up during your selected time window. Special circumstances may be arranged prior to delivery or pick-up. You will have an opportunity to inspect the order for accuracy, condition, and cleanliness. You may be charged for any damages or missing crates and dollies so please be considerate during your move. It's helpful to our carriers to know any specifics about the delivery or pick-up location (i.e. stairs, loading docks, concierge desks, or parking restrictions).

What happens if I need to change my delivery or pick-up date or time?

Not a problem, we can certainly be flexible. We understand schedules change sometimes. We'll do our best to accommodate a day and time that is best for you. If you’d like to request additional time beyond your original scheduled times please contact us at orders@repax.com or 877.Repax44 as soon as possible. Repax certainly understands that the moving process isn’t perfect and that things can change. In fact, Repax’s mission is to make the moving process easier. We’ll do our best to be flexible and accommodate any changes, however, we request timely notification. With the tight logistics and excellent customer service Repax offers, we hope you understand the repercussions of these changes and how they affect our schedule. Any changes within 24 hours of your scheduled delivery or pick-up a $25.00 handling fee will apply. Changes within 12 hours of your scheduled delivery or pick-up will be considered missed and a $50.00 fee will apply.

  • Missed Delivery or Pick-Up: $50.00/occurrence
    • Additional Weeks....
    • 1BR Bundle: $30.00/week
    • 2BR Bundle: $40.00/week
    • 3BR Bundle: $50.00/week
    • 4BR Bundle: $60.00/week

    If you need to extend your order beyond 6 weeks we require another order be placed.

    What forms of payment do you accept?

    We accept most major credit cards: Visa, MasterCard, American Express, and Discover cards. We also accept Paypal.

    Are your crates clean?

    Yes, our crates go through a Refresh™ process after each use. We use a crate washer that sanitizes our crates to the standards of the Food and Drug Administration.

    What size are your crates?

    We currently only have one size crate. Our crates measure 27" X 17" 12".

    Can I buy Repax™ crates?

    No, Repax crates are reusable and used on a rental basis for a smarter move.

    Can I pick-up and return my order?

    No, we offer a service to our clients and we'll deliver and pick-up your order for you.

    Repax Rental Agreement.

    Inspect your order for damages and confirm the quantities are accurate upon delivery. Once the Repax team member leaves your delivery location you accept full responsibility of the crates and dollies. Upon pick-up the Repax team member will inspect your order, checking for missing or damaged crates and dollies. You will be notified and billed accordingly for any damaged or lost crates and dollies. Repax supplies FREE labels and security zip ties with each order. You may only use Repax supplied labels on the crates. If you write on or use unauthorized labels on the crates, they will be considered damaged and penalties will apply. As a Repax client, you acknowledge responsibility of the Repax crates and dollies while they are in your care, accepting responsibility for all loss or damage to the products. If the crates and dollies are damaged or lost while in your possession you will be obligated to pay the penalty of $25.00/crate and or $50.00/dolly plus applicable taxes. Remember you or someone on your behalf must be present at the time of both delivery and pick-up. Penalties for missed deliveries/pick-ups are $50.00/occurrence plus applicable taxes. If you’d like to request additional time beyond your original scheduled pick-up please contact us at orders@repax.com or 877.REPAX44 as soon as possible. Repax certainly understands that the moving process isn’t perfect and that things can change. In fact, Repax’s mission is to make the moving process easier. We’ll do our best to be flexible and accommodate any changes, however, we request timely notification. With the tight logistics and excellent customer service Repax offers, we hope you understand the repercussions of these changes and how they affect our schedule. Any changes within 24 hours of your scheduled delivery or pick-up a $25.00 handling fee will apply. Changes within 12 hours of your scheduled delivery or pick-up will be considered missed and a $50.00 fee will apply. Thanks for choosing Repax. Move Smart.